Pre-Sales Questions Are there any setup fees for servers/hosting? What is the difference between a public and private server? Where are your servers located? Will I have FTP access? Will you install mods on my server for me? What if I want to switch my server to a different location after purchasing? What are HLStats and HLStatsX? What are the terms and conditions? General FAQs FAQs
Pre-Sales Questions Are there any setup fees for servers/hosting? What is the difference between a public and private server? Where are your servers located? Will I have FTP access? Will you install mods on my server for me? What if I want to switch my server to a different location after purchasing? What are HLStats and HLStatsX? What are the terms and conditions? General Why can't I find my server in the Steam server browser? I'm getting the error message "Error verifying STEAM UserID Ticket" and can't connect to servers. HLSW is giving me an error I'm getting a "video mode" or "Direct X" error I want to switch my server to a different location. I want to add more or take away player slots from my server. I have my server set up how I like it - how can I backup my configuration? How do I cancel my account? Why isn't my server 100 tickrate? What should my client settings be set at? I want to learn about Tickrate I want to learn about my Net_graph How do I use FTP? Game Server Control Panel (CS Admin) What is the web site I can control my server from? How do I open a support ticket? How do I add subusers? How do I reinstall my server? Counter-Strike Source How do I use admin? How do I use RCON? How do I change my RCON password? How do I enable my console in order to type in Admin Commands? How do I add bots? How do I add mods? How do I edit my MOTD file? How do I change the name of my server? How do I start/stop my server? How do I change my map cycle? How do I add/upload maps? Why wont it let me upload files/maps? Where can I download custom maps for my server? I uploaded custom maps, but they are not working. Why can't players download custom maps from my server? Why am I getting the message 'missing BSP' when trying to connect to a custom map I uploaded? How do I add music to my MOTD? How do I disable VAC 2? How do I add Quake Sounds? How do I change the default map my server starts with? My server says that it's "Out of Date" and/or "Server Using Different Class Tables" and I can not connect. My server isn't responding/is down My server keeps crashing My server keeps lagging Everyone has a high ping Why do map changes take so long? How do I enable fast map downloads? How do I change the physics for surf maps? How do I get bodies and objects to fly when shot? I'm getting a permission error when trying to delete mods (.dll) How do I execute cal configs? Why wont mp_startmoney change? How do I use SourceTV? How do I turn on/off Gun Game? How do I turn on/off Deathmatch Mod? Why doesn't "rebuy" work? How do I disable Zombie Mod / RPG / or Deathmatch Mod? SourceMod How do I install Sourcemod? How do I add admins to SourceMod? How do I bring up SourceMod's admin menu? How do I remove Sourcemod? How do I edit the SourceMod advertisements? Mani Mod How do I install Mani Mod? How do I add myself and others as an admin? (adminlist.txt file) How do I find my Steam ID? How do I use admin commands? What are all of the admin commands I can use? How do I add admins through the in-game menu [Not Recommended] How do I change the voteable maps? How do I change what advertisements appear on my server? How do I unban a player? How do I restrict weapons? How do I restrict weapons by map? How do I add Quake Sounds? Why aren't Quake sounds working after it was installed? How do I reset my in-game stats with Mani Mod? Why do map changes take so long? Setting stats to compile at the end of each round. How do I add custom music and sounds to my Source Server? How do I add or remove maps to my Mani Mod admin system? How do I remove killer/victim stats? How do I disable Mani Mod (for matches, etc)? Why aren't custom skins I added being downloaded? I ran a Steam Update and now Mani Mod isn't working? How do I make certain variables load only on one or more maps? How do I change the sound that plays when someone joins the server? Other Mani Mod Questions Warcraft 3 Mod for CS:Source Where can I find information about Warcraft 3 Mod for CS:Source? Counter-Strike 1.6 / Condition Zero How do I use admin? How do I use RCON? How do I change my RCON password? How do I enable my console in order to type in Admin Commands? How do I add bots? How do I add mods? How do I change my map cycle? How do I edit my MOTD file? How do I change the name of my server? How do I start/stop my server? How do I add/upload maps? Why wont it let me upload files/maps? Where can I download custom maps for my server? I uploaded custom maps, but they are not working. Why can't players download custom maps from my server? How do I add music to my MOTD? How do I change the default map my server starts with? My server says that it's "Out of Date" and/or "Server Using Different Class Tables" and I can not connect. My server isn't responding/is down My server keeps crashing My server keeps lagging Everyone has a high ping Why do map changes take so long? How do I restrict weapons on my server? How do I enable fast map downloads? How do I change the server's gravity? I'm getting a permission error when trying to delete plugins How do I execute cal configs? How do I use HLTV? AMX Mod X How do I install AMX? How do I add an admin? How do I find my Steam ID? How do I use admin commands? What are all of the admin commands I can use? How do I change the voteable maps? How do I change what advertisements appear on my server? How do I restrict weapons? How do I restrict weapons by map? How do I reset my in-game stats with AMX Mod X? Why do map changes take so long? How do I enable Headshot / Multikill sounds? How do I install Plugins? The Plugin I uploaded is not working (Compiling Plugins) Other AMX Mod X Questions Warcraft 3 Mod for CS:1.6 Where can I find information about Warcraft 3 Mod for CS1.6? Superhero Mod for CS:1.6 Where can I find information about Superhero Mod for CS1.6? HLStats / HLStats X Why did HLStats stop working? What are the in-game commands for HLStatsX? Why aren't the in-game commands for HLStatsX showing up? When connecting to my server I'm getting the error "Disconnected: Kicked by Console : Not a Top1-Player" Why doesn't the Accuracy show up for any player within HLStatsX? Other HLStatsX Help Garrys Mod How do I make someone an admin or superamdin on my Garry's Mod server? How do I upload content from other Steam games to my Garry's Mod server? How do I change the gamemode on my Garry's Mod server? Where can I find documentation and support for Garry's Mod? Left 4 Dead Q: How do I login to play on my Left4Dead server? Q: How do I enable/disable Versus mode? Q: How do I add admins to my Left4Dead server?
Answers
Q: Are there any setup fees for servers/hosting? A: No, there are no setup fees.
Q: Where are your servers located? A: We currently have servers located in Dallas, Chicago, New York, Los Angeles, Atlanta, Seattle, Frankfurt, Amsterdam, and London. Test your ping to these locations from the servers listed on the right side of your screen. We are expanding rapidly and if we do not have servers located close to where you live, we will shortly.
Q: Will I have FTP access? A: You will have full access to your server with a powerful Web Based Tool called CS Admin and any FTP program you wish to use.
Q: What are HLStats and HLStatsX? A: HLStats (For Counter-Strike 1.6 and Condition Zero) and HLStatsX (For Counter-Strike Source, Half-Life 2 Deathmatch, DOD:Source, and more) are web based stats and are different from in-game stats, which some mods provide. HLStats are maintained on our website. Click below to see an example of what your HLStats and HLStatsX would look like. HLStats and HLStatsX
Q: Will you install mods on my server for me? A: Most of the popular mods we have in our mods section you can install yourself with the click of a button inside CS Admin. If the mod is not available in the control panel preconfigured for you to install, simply open a support ticket and one of our experienced support specialists can install the mod for you or help you install it.
Q:Why can't I find my server in the Steam server browser? A: There are thousands of servers listed in the Steam list and sometimes it doesn't list them all when doing a search. The most common mistake is not setting the correct Region filter. When searching for servers click on "Filter" and select the region that your server is located in. The region setting is a setting within your server.cfg file (sv_region). If you select the correct region, then you should be able to easily find your server listed. Possible values for the sv_region variable are below. The most common variable for this is "1." If you want your server to be located in a different region, simply change the variable in your server.cfg file and restart your server. Searching in the Steam list with that region Filter should now being up your server.
// 0=US East coast, 1=US West coast, 2= South America, 3=Europe, 4=Asia, 5=Australia, 6=Middle East, 7=Africa and 255=world. sv_region 1
If that does not work, try the "Run Steam Update" feature within your control panel. If Steam came out with an update, then your server may need to be updated to the most current version before it�ll show on the Steam list.
Q: HLSW is giving me an error A: We are unable to provide support for third party programs. Please search the forums on their website or their faq's section for help with the program. The below link is a good place to start. HLSW has a known issue that says "can not view logs" when trying to retrieve "get logs" from HLSW. This is an issue with the program and not your server provided by us. Q: I'm getting a "video mode" or "Direct X" error A: This does not have to do with the server that you purchased from us. Please seek support for your video card or the game files on your computer might be corrupt. A common solution to these problems is reinstalling your video card drivers or your game.
Q: I want to switch my server to a different location. A: If you would like to have your server in a different location, open up a Support Ticket and your server will be moved. Your server ip address will change, but your server configurations will stay the same. There is no fee assocated with this.
Q: What are the terms and conditions? A: Terms and Conditions
Q: How do I cancel my account? A: To cancel your account, please open a support ticket in your game server control panel. This is the only way we can identify you as the account owner. Also, it allows us to identify what services belong to you.
Q: I want to add more or take away player slots from my server. A: Open a ticket in CS Admin. Your billing will be changed to reflect how many players slots you now have.
Q: How do I add music to my MOTD? A: Your motd can be made into an html document. If you have web space, you can refer to your music file in your motd.txt like this:
Q: I have my server set up how I like it - how can I backup my configuration? A: You don't need to backup core files (like srcds.exe, etc) which have no configuration changes. You only need to backup files you have configured. Simply download those files by clicking on them in the file manager utility within your control panel. You can save them on your home computer as a backup. If you wish to download many files at once, check the box to the left of the filename and then click the "zip files" at the top of the file list. You may also download files to your computer quickly via ftp.
Q: I uploaded custom maps to my server, but they are not working. A: Make sure you downloaded the maps from a trusted online site and you are not simply uploading maps that you have downloaded onto your computer automatically when joining servers. If you are simply uploading maps that you already have on your computer, then you will not have all of the needed files on your server for the map to function properly. Please redownload the map and follow the directions that that specific map came with. If you are getting the message 'missing BSP,'see the section dedicated to that message.
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